Ram‑Z Services LLC (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, www.ramzservices.com, or interact with us in any other manner.

When you contact us through our website, phone, email, or service platforms, we may collect personal information you provide, including your full name, phone number, email address, property address, and any details related to your service request.

When you visit our website, we may automatically collect information about your device and browsing activity, including IP address, browser type, operating system, referring URLs, and pages viewed.

We use your contact information to respond to inquiries, schedule services, send administrative updates, provide estimates, and keep you informed about your work orders or service status.

With your consent, we may send updates, service reminders, or promotional communications via email, phone, or text message. You may opt out at any time by following the instructions in the communication or contacting us directly.

We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas or lawful requests.

By providing your phone number and opting in, you consent to receive text messages from Ram‑Z Services LLC regarding your service requests, scheduling, updates, or other communications related to our services. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message. Opting out may limit our ability to communicate regarding active work orders.

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for marketing purposes.

We may share your information only in the following circumstances:

We may share information with trusted service providers who perform services on our behalf (e.g., scheduling platforms, customer service tools, or technical support). These providers are contractually obligated to protect your information.

We may disclose information if required by law or if necessary to protect our rights, property, or the safety of our users or others.

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure.

You may opt out of marketing communications at any time. We may still send non‑promotional communications related to active work orders or ongoing business.

You may request access to or updates of your personal information by contacting us.

Our website may contain links to third‑party sites. We are not responsible for the privacy practices or content of those sites.

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

Ram‑Z Services LLC Address: 2500 Regency Parkway, Cary, NC Phone: (984) 232‑8129 Email: workorder@ramzservices.com Website: www.ramzservices.com

Welcome to Ram‑Z Services LLC. By accessing or using our services, including receiving SMS communications, you agree to comply with these Terms and Conditions.

Information obtained as part of the SMS consent process (including phone numbers) will not be shared with third parties for marketing purposes.

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Ram‑Z Services LLC at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.

If you consent to receive text messages, you may receive communications related to:

• Appointment reminders
• Service updates
• Follow‑up messages
• Billing inquiries
• Technician arrival notifications

Message frequency may vary depending on your service needs.

Example:  “   “You may receive up to 4–8 SMS messages per month regarding your service appointments or account status.”

Standard message and data rates may apply depending on your carrier.

You may opt in to receive SMS messages from Ram‑Z Services LLC through:

• Verbal consent during scheduling

You may opt out at any time by replying “STOP” to any SMS message. You may also contact us directly to request removal from SMS communications.

If you need assistance, reply “HELP” to any message or contact us at:

• Phone: (984) 232‑8129
• Email: workorder@ramzservices.com
• Website: www.ramzservices.com

• Message frequency may vary.
• Message and data rates may apply.
• Text “STOP” to opt out.
• Text “HELP” for assistance.
• Visit our Privacy Policy at Privacy Policy